Sky Service Potential - Rm - sky Channel - contact Centre Inbound

Sky Service Potential - RM-Sky Channel-Contact Centre Inbound Representative

As a Sky Service Potential - RM-Sky Channel-Contact Centre Inbound representative, you will be the voice of Kotak Mahindra Bank Ltd, delivering an exceptional customer experience. Your primary focus will be to handle inbound customer inquiries, ensuring prompt and accurate responses. You will play a vital role in maintaining customer satisfaction and loyalty.

Responsibilities

Answer incoming calls and provide timely and accurate information to customers.

Resolve customer issues and concerns, ensuring a high level of satisfaction.

Maintain a deep understanding of the bank's products, services, and policies to offer effective solutions.

Respond to customer inquiries through various channels, including phone, email, and chat.

Document and update customer records accurately, ensuring data integrity.

Collaborate with other teams to escalate complex issues and provide seamless customer support.

Stay updated with the latest product offerings and promotional campaigns to offer relevant information.

Provide feedback and suggestions to improve customer service processes and systems.

Ensure compliance with regulatory and internal guidelines while handling customer interactions.

Maintain a positive and professional attitude, representing the bank's brand and values.

Qualifications

A high school diploma or equivalent is required.

Previous experience in a customer service role, preferably in a banking or financial institution.

Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly.

Strong problem-solving and analytical skills to assess and resolve customer issues effectively.

Ability to work independently and manage multiple tasks simultaneously.

Proficiency in using computer systems and customer relationship management (CRM) tools.

A customer-centric approach with a focus on delivering exceptional service.

Willingness to learn and adapt to new processes and technologies.

Strong attention to detail and accuracy in handling customer data.

A positive and enthusiastic attitude, with a passion for customer satisfaction.

Job Info

Job Identification 232899

Job Category Consumer Bank

Degree Level Bachelor's Degree

Job Schedule Full time

Locations NEPTUNE ELEMENTS – 3RD FLOOR, Thane, Maharashtra, 400604, IN