Sky Service Potential - Rm - sky Channel - contact Centre Inbound

Sky Service Potential

As a Sky Service Potential, you will be the first point of contact for our customers, providing timely and accurate responses to their inquiries. Your role is crucial in maintaining a positive customer experience and building long-term relationships. You will need to stay updated with our products, services, and policies to address customer concerns effectively.

Responsibilities

Resolve customer issues and concerns promptly, ensuring high satisfaction levels.

Maintain a deep understanding of our products, services, and policies to provide accurate information.

Respond to customer inquiries through various channels, including phone, email, and live chat.

Handle customer complaints and provide suitable resolutions, maintaining a calm and professional demeanor.

Up-sell and cross-sell our products and services, identifying opportunities to enhance customer value.

Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.

Document customer interactions and maintain accurate records for future reference.

Stay updated with industry trends and competitor offerings to enhance our customer service strategies.

Participate in training sessions to improve your skills and stay informed about new developments.

Qualifications

A high school diploma or equivalent qualification is required.

Previous experience in a customer service role, preferably in a contact center environment.

Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers.

Strong problem-solving skills and the ability to think critically to resolve customer issues.

Proficiency in using computers and various software applications, including CRM systems.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

A customer-centric approach with a focus on delivering exceptional service.

Willingness to learn and adapt to new processes and technologies.

Strong work ethic and a positive attitude towards providing excellent customer service.

Job Identification: 232905

Job Category: Consumer Bank

Degree Level: Bachelor's Degree

Job Schedule: Full time

Location: NEPTUNE ELEMENTS – 3RD FLOOR, Thane, Maharashtra, 400604, IN