Sky Service Potential - Rm - sky Channel - contact Centre Inbound

Sky Service Potential - RM-Sky Channel-Contact Centre Inbound

As a Sky Service Potential - RM-Sky Channel-Contact Centre Inbound, you will be the first point of contact for our customers, handling a variety of inquiries and concerns. Your primary goal is to provide timely and accurate assistance, ensuring high customer satisfaction. You will be an integral part of our Sky Channel-Contact Centre Inbound department, contributing to the overall success of Kotak Mahindra Bank Ltd.

Responsibilities

Efficiently resolve customer issues and concerns, ensuring a high level of satisfaction.

Maintain a deep understanding of our products, services, and policies to address customer inquiries effectively.

Respond to customer inquiries through various channels, including phone, email, and live chat, with a focus on accuracy and timeliness.

Provide clear and concise information to customers, ensuring they understand the solutions provided.

Document and update customer records accurately, maintaining a comprehensive database.

Collaborate with other teams and departments to ensure a seamless customer experience.

Identify and escalate complex or sensitive customer issues to the appropriate team members.

Actively participate in team meetings and training sessions to stay updated on product knowledge and customer service best practices.

Maintain a professional and courteous demeanor at all times, representing the company's brand and values.

Continuously seek opportunities to improve customer service processes and enhance the overall customer experience.

Qualifications

A high school diploma or equivalent is required; a bachelor's degree in a related field is preferred.

Minimum 1-2 years of experience in a customer service or call center environment, preferably in the banking or financial industry.

Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly.

Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.

Proficiency in using computer systems and customer relationship management (CRM) software.

Ability to work in a fast-paced, high-volume environment, managing multiple tasks simultaneously.

Excellent time management and organizational skills, with a focus on meeting deadlines.

A customer-centric approach, with a passion for delivering exceptional service and building positive relationships.

Willingness to learn and adapt to new processes and technologies.

Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.

Job Info

Job Identification 232897

Job Category Consumer Bank

Location NEPTUNE ELEMENTS – 3RD FLOOR, Thane, Maharashtra, 400604, IN