Sky Service Potential - Rm - sky Channel - contact Centre Inbound

Sky Service Potential - RM-Sky Channel-Contact Centre Inbound

As a Sky Service Potential - RM-Sky Channel-Contact Centre Inbound, you will be the voice of Kotak Mahindra Bank Ltd, delivering an exceptional customer experience. Your primary focus will be on resolving customer inquiries and concerns, ensuring their satisfaction and loyalty. You will play a crucial role in maintaining our high standards of customer service and contributing to the bank's success.

Responsibilities

Efficiently resolve customer issues and concerns, ensuring a high level of satisfaction.

Maintain a comprehensive understanding of our products, services, and policies to provide accurate and timely responses.

Respond to customer inquiries through various channels, including phone, email, and live chat, with a focus on prompt and accurate resolutions.

Provide clear and concise information to customers, ensuring they understand our offerings and policies.

Handle customer complaints and escalations with empathy and professionalism, finding suitable solutions.

Collaborate with cross-functional teams to address complex customer issues and provide holistic solutions.

Maintain accurate records of customer interactions and ensure data privacy and security.

Stay updated with the latest product and service offerings, as well as industry trends, to provide relevant and up-to-date information.

Actively contribute to a positive and supportive team environment, fostering a culture of collaboration and continuous improvement.

Uphold the values and brand image of Kotak Mahindra Bank Ltd in all customer interactions.

Qualifications

A high school diploma or equivalent is required, with a preference for candidates with some college education or relevant certifications.

1-2 years of experience in a customer service or call center environment, preferably in the banking or financial industry.

Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.

Strong problem-solving and analytical skills, with the ability to think critically and find creative solutions.

Proficiency in using computers and various software applications, including CRM systems and customer support tools.

Ability to work in a fast-paced, high-volume environment, managing multiple tasks and priorities effectively.

Excellent time management and organizational skills, with a focus on meeting deadlines and delivering results.

A customer-centric mindset, with a passion for delivering exceptional service and building strong customer relationships.

Willingness to learn and adapt to new processes and technologies, staying updated with industry best practices.

A positive and professional attitude, with the ability to work collaboratively in a team environment.

Job Identification: 232896

Job Category: Consumer Bank

Degree Level: Bachelor's Degree

Job Schedule: Full time

Locations: NEPTUNE ELEMENTS – 3RD FLOOR, Thane, Maharashtra, 400604, IN