Sky Service Grievance Redressal - Sme - sky Channel - customer Service

Sky Service Grievance Redressal SME

As a Sky Service Grievance Redressal SME, you will play a vital role in maintaining customer satisfaction and trust. Your expertise will be leveraged to provide accurate and timely responses to customer inquiries, ensuring a seamless and positive experience. You will collaborate with various teams to identify and address customer pain points, contributing to the overall improvement of our customer service processes.

Responsibilities

Handle customer queries and grievances related to retail asset products, ensuring a prompt and satisfactory resolution.

Provide accurate and detailed responses to customer inquiries, demonstrating a deep understanding of retail asset products and services.

Collaborate with internal teams, including operations, legal, and product development, to escalate and resolve complex customer issues.

Maintain a comprehensive knowledge base of retail asset products, staying updated with any changes or new offerings.

Conduct regular reviews of customer feedback and grievances to identify trends and areas for process improvement.

Ensure compliance with regulatory requirements and internal policies when handling customer grievances.

Document and track customer interactions, maintaining a high level of organization and attention to detail.

Provide training and support to junior team members, fostering a culture of knowledge-sharing and continuous improvement.

Participate in cross-functional projects aimed at enhancing the customer experience and streamlining grievance redressal processes.

Qualifications

A bachelor's degree in a relevant field, such as business administration, finance, or customer service.

Minimum 3 years of experience in a customer service role, preferably in the banking or financial services industry.

Strong knowledge of retail asset products, including loans, mortgages, and investment options.

Excellent communication and interpersonal skills, with the ability to build rapport and effectively manage customer relationships.

Analytical mindset with problem-solving abilities, enabling efficient resolution of customer queries and grievances.

Proficiency in using customer relationship management (CRM) systems and other relevant software tools.

Ability to work independently and manage multiple tasks simultaneously, ensuring timely response to customer inquiries.

Strong attention to detail and a commitment to maintaining high standards of customer service.

Willingness to continuously learn and adapt to new processes and technologies.

Fluency in English and any other regional languages is an added advantage.

Job Info

Job Identification 227302

Job Category Consumer Bank

Location NEPTUNE ELEMENTS – 3RD FLOOR, Thane, Maharashtra, 400604, IN