Sky Service Distribution - Rm - sky Channel - contact Centre Inbound

Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound Representative

As a Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound representative, you will play a crucial role in ensuring customer satisfaction and maintaining the bank's reputation. Your primary responsibility will be to address customer concerns and inquiries, providing efficient and effective solutions. This role requires a deep understanding of our products, services, and policies to deliver accurate and timely responses.

Responsibilities

Resolve customer issues and concerns promptly, ensuring high satisfaction levels.

Maintain a comprehensive understanding of the bank's products, services, and policies to address customer inquiries effectively.

Respond to customer inquiries through various channels, including phone, email, and live chat, with accuracy and timeliness.

Provide clear and concise information to customers, ensuring they understand the solutions provided.

Document and track customer interactions, maintaining accurate records for future reference.

Collaborate with other teams, such as product development and marketing, to stay updated on new offerings and changes.

Identify and escalate complex or sensitive customer issues to the appropriate team or manager.

Ensure compliance with data privacy and security regulations when handling customer information.

Participate in regular training sessions to stay updated on industry trends and best practices.

Actively contribute to a positive and supportive team environment, fostering collaboration and knowledge sharing.

Qualifications

A high school diploma or equivalent is required; a bachelor's degree in a related field is preferred.

Minimum 1 year of experience in a customer service or call center environment, preferably in the banking or financial industry.

Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.

Strong problem-solving and analytical skills, with the ability to think critically and provide effective solutions.

Proficiency in using computers and various software applications, including CRM systems.

Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.

Excellent time management skills, with the ability to meet deadlines and handle high call volumes.

A customer-centric approach, with a focus on delivering exceptional service and building strong customer relationships.

Willingness to continuously learn and adapt to new processes and technologies.

Fluency in English is mandatory; proficiency in additional languages is an asset.

Job Info

Job Identification 232924

Job Category Consumer Bank

Posting Date 02/26/2026, 09:41 AM

Degree Level Bachelor's Degree

Job Schedule Full time

Locations 5th Floor, Plot#7, Noida, Uttar Pradesh, IN