Sky Service Distribution - Rm - sky Channel - contact Centre Inbound

Customer Service Executive

The Customer Service Executive will be the primary point of contact for customers, handling inquiries, and resolving complaints efficiently. They will play a vital role in maintaining a high level of customer satisfaction and building strong relationships with our client base.

Responsibilities

Answer incoming calls and provide accurate, friendly, and timely assistance to customers.

Address customer inquiries and complaints, offering effective solutions and ensuring a positive resolution.

Maintain a thorough understanding of our products and services to provide accurate information.

Document and record customer interactions, ensuring accurate and up-to-date records.

Collaborate with other teams to escalate complex issues and ensure a seamless customer experience.

Stay updated with the latest product knowledge and industry trends to provide relevant advice.

Actively listen to customer feedback and identify areas for improvement in our services.

Ensure compliance with company policies and procedures, maintaining a professional and ethical approach.

Participate in team meetings and training sessions to enhance skills and stay informed.

Maintain a positive and professional attitude, representing the company's brand and values.

Qualifications

A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.

Previous experience in a customer service role, preferably in a contact center environment.

Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse audiences.

Strong problem-solving and analytical skills, with the ability to think critically and offer creative solutions.

Proficiency in using computers and relevant software, including CRM systems and Microsoft Office.

Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.

A customer-centric approach, with a focus on delivering exceptional service and building strong relationships.

Willingness to learn and adapt to new processes and technologies.

Excellent time management and organizational skills, with the ability to prioritize tasks.

A positive and enthusiastic attitude, with a passion for providing exceptional customer support.

Job Info

Job Identification: 227265

Job Category: Consumer Bank

Location: 5th Floor, Plot#7, Noida, Uttar Pradesh, IN