Sky Service Distribution - Rm - sky Channel - contact Centre Inbound

Job Title

As an integral part of the Sky Channel-Contact Centre Inbound department at Kotak Mahindra Bank Ltd, you will play a crucial role in delivering exceptional customer service.

Responsibilities

Efficiently resolve customer issues and concerns, maintaining a high level of satisfaction.

Maintain a comprehensive understanding of our products, services, and policies to address customer queries effectively.

Respond to customer inquiries through various channels, including phone, email, and online platforms, ensuring timely and accurate responses.

Provide accurate information and guidance to customers, ensuring a positive and professional experience.

Collaborate with cross-functional teams to resolve complex customer issues and escalate cases when necessary.

Maintain accurate records of customer interactions and provide regular updates to supervisors.

Ensure compliance with customer service standards and bank policies during all interactions.

Actively participate in team meetings and training sessions to enhance your skills and knowledge.

Stay updated with the latest product and service offerings to provide accurate information to customers.

Contribute to a positive and supportive work environment, fostering a culture of excellence in customer service.

Qualifications

A high school diploma or equivalent qualification is required.

Previous experience in a customer service role, preferably in a banking or financial institution, is preferred.

Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.

Strong problem-solving and analytical skills, with the ability to think critically and provide creative solutions.

Proficiency in using Microsoft Office suite and other relevant software applications.

Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.

Excellent time management skills and the ability to meet deadlines.

A customer-centric approach with a focus on delivering exceptional service.

Willingness to learn and adapt to new processes and technologies.

Strong work ethic, integrity, and a positive attitude towards teamwork.

Job Info

Job Identification 232929

Job Category Consumer Bank

Degree Level Bachelor's Degree

Job Schedule Full time

Locations 5th Floor, Plot#7, Noida, Uttar Pradesh, IN