Sky Service Distribution - Rm - sky Channel - contact Centre Inbound

Customer Service Executive

The Customer Service Executive will be the front-line representative for our Sky Channel, handling a range of customer inquiries and complaints. This role is integral to maintaining a high level of customer satisfaction and loyalty. The executive will work closely with the Sky Service Distribution team to deliver an efficient and effective service, ensuring a seamless experience for our valued customers.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and live chat, ensuring a timely and accurate resolution.
• Provide product and service information, offering guidance and recommendations to customers.
• Handle escalations and complex customer issues, ensuring a satisfactory outcome.
• Maintain accurate records of customer interactions and feedback, contributing to continuous improvement.
• Collaborate with other teams, such as Sales and Marketing, to align on customer needs and expectations.
• Stay updated on product knowledge and industry trends to offer the best advice to customers.
• Ensure compliance with company policies and procedures, maintaining a professional and ethical approach.
• Actively contribute to team goals and objectives, fostering a positive and supportive work environment.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Minimum 1-2 years of experience in a customer service role, preferably in a contact center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Willingness to learn and adapt to new processes and technologies.
• Fluency in English is mandatory, with proficiency in other languages being an advantage.

5th Floor, Plot#7, Noida, Uttar Pradesh, IN