Sky Service Distribution - Rm - sky Channel - contact Centre Inbound

RM-Sky Channel-Contact Centre Inbound Representative

As an RM-Sky Channel-Contact Centre Inbound representative, you will be the first point of contact for our customers, handling a variety of inquiries and issues. Your primary goal is to ensure customer satisfaction by promptly and accurately addressing their concerns. You will play a crucial role in maintaining our reputation for excellent customer service and building strong relationships with our clients.

Responsibilities

Efficiently resolve customer issues and inquiries, ensuring high satisfaction levels.

Maintain a deep understanding of our products, services, and policies to provide accurate information.

Respond to customer inquiries through multiple channels, including phone, email, and live chat.

Handle customer complaints and provide suitable resolutions, maintaining a calm and professional demeanor.

Document and update customer records accurately, ensuring data integrity.

Collaborate with other teams to escalate complex issues and provide timely solutions.

Stay updated with the latest product knowledge and industry trends to offer informed advice.

Actively contribute to team goals and maintain a positive work environment.

Ensure compliance with data privacy and security regulations.

Provide regular feedback and suggestions to improve customer service processes.

Qualifications

A minimum of 2 years of experience in a customer service or call center environment.

Excellent communication skills, both verbal and written, with a focus on active listening.

Strong problem-solving abilities and a customer-centric approach.

Ability to work independently and manage multiple tasks simultaneously.

Proficiency in using computer systems and customer relationship management (CRM) tools.

A positive and professional attitude, with a focus on delivering exceptional service.

Flexibility to work in shifts, including weekends and holidays, as per business needs.

Strong work ethic and a commitment to continuous learning and improvement.

A high school diploma or equivalent qualification is preferred.

Any additional certifications or training in customer service will be an advantage.