Sky Service Distribution - Rm - sky Channel - contact Centre Inbound

Customer Service Executive

The Customer Service Executive will be a key member of our Sky Service Distribution team, responsible for providing excellent customer service and support to our valued clients. This role involves handling customer inquiries, resolving complaints, and ensuring a seamless and positive experience for our Sky Channel-Contact Centre Inbound customers. The executive will be the first point of contact for customers and will play a vital role in maintaining and enhancing our reputation for exceptional customer service.

Responsibilities

Answer incoming calls and provide prompt and accurate information to customers.

Resolve customer complaints and inquiries, ensuring a high level of satisfaction.

Maintain a friendly and professional demeanor at all times, representing the company's brand and values.

Document and record customer interactions, ensuring accurate and up-to-date records.

Collaborate with other teams and departments to ensure a smooth and efficient customer journey.

Stay updated with product knowledge and company policies to provide accurate information.

Handle escalations and complex customer issues, demonstrating problem-solving skills.

Provide feedback and suggestions to improve customer service processes and procedures.

Ensure compliance with data privacy and security regulations during customer interactions.

Qualifications

A high school diploma or equivalent qualification is required.

Previous experience in a customer service role, preferably in a contact center environment.

Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers.

Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.

Proficiency in using computers and relevant software, including CRM systems.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

A customer-centric approach with a focus on delivering exceptional service.

Willingness to learn and adapt to new processes and technologies.

Excellent time management and organizational skills.

A positive and professional attitude, with the ability to work collaboratively in a team.

Job Info

Job Identification: 227267

Job Category: Consumer Bank

Apply Before: 01/16/2026, 12:25 PM

Degree Level: Bachelor's Degree

Job Schedule: Full time

Locations: 5th Floor, Plot#7, Noida, Uttar Pradesh, IN