Sky Service CCU - Team Leader - sky Channel - customer Service

Sky Service CCU Team Leader

As the Sky Service CCU Team Leader, you will play a vital role in driving customer satisfaction and maintaining high standards of service. Your primary responsibility will be to lead and motivate a team of customer service professionals, ensuring they deliver exceptional support to our valued customers. You will be a key driver of our customer-centric culture, fostering a positive and collaborative work environment.

Responsibilities

Lead and manage a team of customer service representatives, providing guidance and support to ensure high-quality service delivery.

Oversee daily operations, ensuring efficient and effective handling of customer inquiries and requests.

Monitor and analyze team performance, identifying areas for improvement and implementing strategies to enhance productivity.

Conduct regular performance evaluations and provide constructive feedback to team members, fostering their professional growth.

Collaborate with other departments to ensure seamless customer experiences, especially during cross-functional projects or initiatives.

Stay updated on industry trends, best practices, and emerging technologies to enhance the team's capabilities and service offerings.

Develop and implement training programs to upskill the team, ensuring they are equipped with the latest knowledge and skills.

Handle complex customer inquiries and escalations, providing timely and effective resolutions.

Ensure compliance with regulatory requirements and internal policies, maintaining a high level of integrity and confidentiality.

Foster a positive and inclusive work culture, promoting teamwork and a customer-centric mindset.

Qualifications

A bachelor's degree in a relevant field, such as business administration, customer service, or a related discipline.

Minimum 5 years of experience in a customer service leadership role, preferably in a banking or financial services environment.

Proven track record of successfully managing and leading high-performing customer service teams.

Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and customers.

Strong problem-solving and analytical abilities, with a data-driven approach to decision-making.

Proficiency in using customer relationship management (CRM) systems and other relevant software tools.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Excellent time management and organizational skills, with a focus on attention to detail.

Strong leadership qualities, including the ability to motivate and inspire team members.

Willingness to continuously learn and adapt to new technologies and industry trends.

Job Info

Job Identification 235519

Job Category Consumer Bank

Location NEPTUNE ELEMENTS – 3RD FLOOR, Thane, Maharashtra, 400604, IN