Job Title

Managing the team's performance

Ensuring adherence to time schedules (Turn Around Time)

Adherence to Information Security norms & quality process norms

Training and educating the officers about the process

Handling escalated customer complaints, and implementing strategies to improve customer satisfaction

Responsibilities

Grooming new officers and providing process and system training

Arranging Product training to new joiners on CC Product

Looking for NPS scores, Identifying & grooming the Bottom quartile

Query handling and guiding the team with process updates

Handling Physical Letters

Providing Assets and system access to officers and seniors

Tracking inventory Data

Graduate

Job Identification: 220452

Job Category: KMBL

Locations: NEPTUNE ELEMENTS – 3RD FLOOR, Thane, Maharashtra, 400604, IN