Sky Service Cards - Rm - sky Channel - contact Centre Inbound

Sky Service Cards - RM-Sky Channel-Contact Centre Inbound

The Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is an integral part of Kotak Mahindra Bank Ltd's customer service team. As a representative, you will be the front-line support for customers, offering guidance and assistance with our Sky Channel services. Your primary goal is to ensure customer satisfaction and build a positive brand image.

Responsibilities

• Answer customer inquiries and provide accurate information regarding Sky Channel services and products.

• Resolve customer issues and complaints in a timely and efficient manner, ensuring a high level of satisfaction.

• Maintain a friendly and professional demeanor while communicating with customers, both over the phone and via digital channels.

• Actively listen to customer concerns and provide tailored solutions, demonstrating a customer-centric approach.

• Stay updated with the latest product knowledge and bank policies to offer accurate advice and guidance.

• Document and record customer interactions, ensuring accurate and comprehensive records are maintained.

• Collaborate with other teams, such as the Sky Channel operations team, to ensure a seamless customer experience.

• Identify and escalate potential risks or issues to the relevant teams, ensuring prompt resolution.

• Provide regular feedback to the management team on customer trends, preferences, and potential areas of improvement.

Qualifications

• A high school diploma or equivalent is required, with a preference for candidates holding a bachelor's degree in a relevant field.

• 1-2 years of experience in a customer service role, preferably in a banking or financial services environment.

• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.

• Strong problem-solving abilities and a customer-centric mindset.

• Proficiency in using Microsoft Office and other relevant software tools.

• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.

• Willingness to continuously learn and stay updated with product knowledge and industry trends.

• Fluency in English is mandatory, with proficiency in other languages being an advantage.

Job Info

Job Identification: 232945

Job Category: Consumer Bank

Locations: 5th Floor, Plot#7, Noida, Uttar Pradesh, IN