Service Delivery Officer - branch Banking - service
Kotak
Service Delivery Officer (SDO)
We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes.
Responsibilities
Handle personalized service requests from customers across segments
Generate and deliver timely business MIS reports
Ensure strict compliance with audit, regulatory, and internal banking policies
Coordinate with CPC/RPC/Investment desks for account opening and servicing
Manage and resolve customer complaints within defined turnaround times (TAT)
Maintain and nurture relationships with high net worth customers through quality service