Product Manager - fastag - b2c - marketing Branches Operations

Payment Product Manager

We are seeking an experienced and innovative Payment Product Manager to drive the strategy, design, and execution of a part of our payments portfolio, including UPI, BBPS, AEPS, IMPS, ONDC, PPI/wallets, E-banking, and other retail payment solutions. The role requires a blend of business acumen, product management expertise, deep understanding of the Indian payments ecosystem, and strong stakeholder management.

Key Responsibilities

• Product Strategy & Roadmap
  • Develop and own the product vision and roadmap for digital payments across consumer segments.
  • Align payment product strategy with RBI guidelines, national payment system initiatives, and internal business goals.
  • Identify market trends, customer needs, and competitive intelligence to drive product innovation.
• Product Development & Lifecycle Management
  • Lead end-to-end product development from conception to launch, including feature definition, design, testing, and continuous improvement.
  • Own and manage a part of payment products such as UPI, AEPS, IMPS, NEFT, RTGS, BBPS payment solutions.
• Regulatory & Compliance Management
  • Ensure adherence to RBI regulations, NPCI guidelines, and all applicable payment systems laws.
  • Work closely with compliance and risk teams for product approvals and audits.
• Cross-Functional Collaboration
  • Partner with Technology, Operations, Risk, Compliance, Legal, Marketing, and Sales teams to deliver seamless payment solutions.
  • Liaise with external partners such as NPCI, NBBL and fintech service providers for integrations and product enhancements.
• Customer Experience & Growth
  • Drive adoption and usage of payment products through intuitive UI/UX design, loyalty programs, and targeted campaigns.
  • Track and analyse performance metrics to improve transaction volumes and revenues while reducing customer attrition and payment failures.

Required Skills & Qualifications

Education: Graduate in Business, Finance, or Engineering; MBA or equivalent preferred.

Experience: 7–12 years of experience in payments, banking, or fintech industry. Proven track record in launching and managing successful payment products in the Indian market.

Technical & Domain Knowledge: In-depth understanding of Indian payment systems (UPI, IMPS, NEFT, RTGS, BBPS++). Awareness of RBI/NPCI regulatory frameworks and compliance requirements. Familiarity with APIs, fraud detection tools, and banking platforms.

Soft Skills: Strong analytical, problem-solving, and decision-making abilities. Excellent stakeholder management and collaboration skills. Ability to lead cross-functional teams in a fast-paced environment.

Key Performance Indicators (KPIs): Growth in transaction volumes and active users across payment products. Reduction in payment failures and dispute rates. Timely compliance with RBI/NPCI guidelines. Customer satisfaction and NPS scores for payment services. Successful launch of new payment product/features within budget and timelines.

Location: Kotak Infiniti, Building No. 21, Mumbai, Maharashtra, 400097, IN