Personal Banker - inbound - branch Banking - service

Personal Banker

As a Personal Banker, you will be the face of our bank, providing a warm and welcoming environment for our customers. Your primary focus will be on delivering an exceptional in-branch experience, offering personalized financial solutions, and ensuring customer satisfaction. You will be responsible for building a strong client base and maintaining a high level of service excellence.

Responsibilities

• Greet and assist customers with a friendly and professional demeanor

• Process customer transactions accurately and efficiently, including deposits, withdrawals, and account inquiries

• Cross-sell bank products and services, such as loans, credit cards, and investment opportunities

• Build and maintain strong relationships with customers, understanding their financial needs and goals

• Provide personalized financial advice and recommendations based on customer profiles

• Stay updated with the latest banking products and services to offer relevant solutions

• Handle customer complaints and inquiries, ensuring timely resolution

• Maintain a clean and organized work area, ensuring compliance with bank policies

• Collaborate with other team members to achieve branch goals and provide a seamless customer experience

Qualifications

• A high school diploma or equivalent is required; a bachelor's degree in finance, business, or a related field is preferred

• Minimum 1-2 years of experience in a customer-facing role, preferably in the banking industry

• Excellent communication and interpersonal skills, with a customer-centric approach

• Strong product knowledge and the ability to cross-sell effectively

• Proficiency in using banking software and systems

• Ability to work independently and as part of a team

• Strong organizational and time management skills

• Willingness to continuously learn and adapt to new banking products and services

• Fluency in English and local languages is an advantage

• A passion for delivering exceptional customer service

Job Info

Job Identification 231420

Job Category KMBL

Locations Ground Floor, Ceebros Lotus, Chennai, Tamil Nadu, 600008, IN