Operations Team Member - support Services - operations 360

Business Analyst Lead for Core Nx (Loan Management System for Retail Loans)

Co-ordinate and collaborate with business to understand the requirement

Provide system solutions for business requirement

Identify opportunity for new system solutions

Analyse & understand the requirement in detail and conduct impact analysis

Manage a team of business analysts

Ensure detailed documentation of Requirement Specification is completed and change management process is followed

Provide detailed understanding to IT team, Technical team and Testing team

Coordinate with IT for Functional specification documents (FSD)

Coordinate with Tech team lead & Test team lead to review FSD and provide inputs

Review FSD and provide/add inputs to ensure impact analysis is covered. Final sign off to be provided IT

Coordinate with test team lead and review all test scenarios

Responsible of change request tracking and monitoring with project management tools like Gantt chart

Share dashboard and MIS of all change request with expected v/s actual delivery timelines

Thorough analysis of system issues faced post implementation and provide resolution

Coordinating with different teams to understand and resolve the issues

Coordinate with business teams post implementation for process roll outs and control management

Map expected v/s actual benefit of changes post implementation

Job Requirement:

Good knowledge on Retail Loans (Personal, Home, Tractor, Consumer Durables, and Construction Vehicle Loans etc.)

Knowledge of emerging Industry practices on above mentioned areas

Preferably, experience in Business Analyst Lead and managing a team

Ability to implement and execute structured change management process

Strong planning and organizing skills

Strong attention to details and problem solving abilities & Strong verbal and written communication skills

Highly motivated and action-oriented

Knowledge of SQL & Should be good in Ms Office and PPTs

Candidate should be well-versed with MS Excel

Job Identification: 228284

Job Category: KMBL

Posting Date: 01/19/2026, 07:39 AM

Apply Before: 02/19/2026, 07:39 AM

Degree Level: Bachelor's Degree

Job Schedule: Full time

Locations: Kotak Infiniti, Building No. 21, Mumbai, Maharashtra, 400097, IN