HR Relationship Manager - support Services - hr

HR Relationship Manager

Key Responsibilities

1) Employee Lifecycle Management (E2E)

• Own onboarding-to-exit processes: offer & pre-joining, background verification, documentation, induction, probation confirmation, attendance, transfers, promotions, separations.
• Manage lifecycle transactions in the HRMS; ensure TAT, accuracy, and audit readiness.
• Oversee benefits & payroll inputs (new joiners, changes, LOPs, exits) with Finance/Payroll.
• Ensure timely issuance of letters: appointment, confirmation, increment, transfer, exit/relieving.
• Drive employee data integrity and master data governance (org structure, job codes, grades).

2) HRMS Implementation & Administration

• Lead/coordinate HRMS rollouts, module implementations, upgrades, and integrations (core HR, recruitment, onboarding, time & attendance, payroll interface, performance, LMS, workflows, self-service).
• Translate business needs into system requirements, BRDs/user stories; manage UAT, cutover, and hypercare.
• Create SOPs, training materials, and drive adoption of employee/manager self-service (ESS/MSS).
• Liaise with vendors and IT on SLAs, issue resolution, and release management.

3) Automation & Digitization

• Assess manual processes; design and deploy automation (workflows, e-forms, RPA, APIs).
• Digitize records and implement e-signature, document management, and case/ticketing systems.
• Build low-code dashboards and standardized reports to reduce manual effort and errors.

4) HR Operations Excellence & Compliance

• Define and maintain SOPs, RACI, and service catalogs; run periodic process audits.
• Ensure compliance with applicable labour laws and internal policies; maintain audit documentation.
• Partner with Internal Audit/Legal for remediation and continuous control improvements.
• Manage vendor contracts (BGC, benefits, HRMS) and track commercial SLAs.

5) Data, Analytics & Reporting

• Own HR data quality and governance; perform reconciliations and periodic audits.
• Publish operational MIS: headcount, joins/exits, attrition, TATs, payroll input accuracy, leave & attendance, probation, transfers.
• Provide insights to support workforce planning and decision-making.

6) Stakeholder Management & Service Delivery

• Act as the escalation point for critical HR operations queries.
• Collaborate with HRBPs, Talent Acquisition, Finance, and IT to enable smooth operations.

Education

• Bachelor's degree required; MBA/PGDM in HR preferred.

Experience

• 10–15 years with proven leadership of HR Ops and system implementations.
• HRMS: SAP SuccessFactors, Oracle HCM, Workday, Darwinbox, PeopleStrong, or similar.
• Reporting: Excel (advanced), Power BI/Tableau (preferred).
• Workflow/Automation: ServiceNow, Power Automate, low-code platforms, RPA (Preferred)
• Excellent communication, vendor management, and service orientation.

Job Identification: 234551

Job Category: KMPL Corporate

Location: Kotak Infiniti, Building No. 21, Mumbai, Maharashtra, 400097, IN