HO Product Support - cms - ho & Support - cms

HO Product Support-CMS

As a HO Product Support-CMS, you will be responsible for providing first-line support and assistance to customers and internal teams regarding our range of products and services. Your role will involve troubleshooting, resolving queries, and ensuring a smooth customer experience. You will be a key point of contact for our clients, building strong relationships and ensuring their satisfaction.

Responsibilities

Offer prompt and effective support to customers via various channels, including phone, email, and live chat.

Troubleshoot and diagnose technical issues related to our products and services, providing timely solutions.

Maintain accurate records of customer interactions and ensure proper documentation of support processes.

Collaborate with cross-functional teams to resolve complex issues and escalate cases when necessary.

Stay updated with the latest product features, enhancements, and market trends to provide accurate information to customers.

Conduct regular training sessions for internal teams to enhance their product knowledge and support skills.

Analyze customer feedback and support data to identify trends and areas for improvement.

Ensure compliance with regulatory requirements and internal policies during support interactions.

Assist in developing and implementing support strategies to enhance customer satisfaction and loyalty.

Qualifications

Bachelor's degree in a relevant field, such as Business, IT, or a related discipline.

Minimum 3 years of experience in a customer support or product support role, preferably in the banking or financial industry.

Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.

Strong problem-solving and analytical skills, with a methodical approach to troubleshooting.

Proficiency in using CRM systems and other support-related software.

Ability to work independently and manage multiple tasks simultaneously.

Customer-centric mindset with a focus on delivering exceptional service.

Willingness to continuously learn and adapt to new technologies and industry trends.

Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Flexibility to work in a dynamic environment and adapt to changing business needs.

Job Info

Job Identification 235472

Job Category Consumer Bank

Location Kotak Infiniti, Building No. 21, Mumbai, Maharashtra, 400097, IN