HO Performance Support Officer - digital Sales - digital Banking Kotak 811 - regional Sales
Kotak
PSO_JD Job Position
Handling and resolution of customer queries, complaints received at the Branch through coordination with various stakeholders
Assisting customers in completion of FKYC
Providing on field support to the Sales team & Branch teams for 811 customer servicing
Handling rejection cases & curing/resolution of same through coordination with the Business team
Conducting regular training sessions with the field/Sales team to improve their productivity
Monthly reconciliation of biometric devices which are with the field team
Publishing regular MIS (as & when required)
Customer out calling (as & when required)
Candidate Requirement:
Graduate (any stream) with 1-2 years of experience preferably in Banking Industry
Strong Communication skills – Verbal and Written
Good knowledge of MS-Office (MS-Excel in particular)
Assertive attitude
Self Driven
Service mind set
Pay Scale: As per HR categorization
Job Identification: 235176
Job Category: Consumer Bank
Degree Level: Bachelor's Degree
Job Schedule: Full time
Locations: 8-Vishal Enclave, Block-C,, New Delhi, Delhi, 110027, IN