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Elite Banker - inbound - branch Banking - service
Drive cross-sell opportunities by delivering exceptional inbound service to walk-in customers and NTB leads daily
Chennai, Tamil Nādu, India
Entry Level
18 hours agoBe an early applicant
Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.
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Elite Banker - Inbound
We are looking for a customer-focused and experienced Elite Banker - Inbound to support branch banking operations and deliver high-quality service to walk-in customers. The Elite Banker will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.
Responsibilities
- Service walk-in customers across all segments, ensuring prompt and courteous assistance.
- Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products.
- Act as a backup to the Personal Banker during peak hours or absences.
- Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts.
- Resolve customer queries efficiently and professionally.
- Identify and capitalize on business opportunities sensed during customer interactions.
- Deliver a high-quality customer experience to encourage retention and positive word-of-mouth.
- Ensure compliance with internal policies and regulatory guidelines.
Job Info
- Job Identification 236090
- Job Category Consumer Bank
- Posting Date 04/07/2026, 09:54 AM
- Apply Before 05/07/2026, 09:54 AM
- Degree Level Bachelor's Degree
- Job Schedule Full time
- Locations Capitale, Ground Floor, Chennai, Tamil Nadu, 600018, IN
About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.