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Deputy Branch Manager - inbound - branch Banking - service
Oversee daily branch operations to ensure regulatory compliance and high service scores.
Mumbai
Mid-Level
9 hours agoBe an early applicant
Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.
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Deputy Branch Manager - Inbound
We are looking for a proactive and customer-focused Deputy Branch Manager - Inbound to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Deputy Branch Manager - Inbound will also be responsible for team supervision, complaint resolution, and maintaining high service scores.
Responsibilities
- Manage and improve service scores of the branch.
- Oversee day-to-day branch operations ensuring smooth functioning.
- Ensure strict adherence to compliance, audit, and regulatory requirements.
- Authorize and verify system inputs by subordinates for customer transactions and service requests.
- Manage branch lobby and customer queues to enhance service delivery.
- Handle cash operations including foreign exchange (FX) and traveler's cheques (TCs) within branch limits.
- Resolve customer complaints within defined turnaround times (TAT).
- Ensure AML and KYC compliance for account opening forms submitted to CPC/RPC.
- Guide and monitor team members to maintain operational efficiency and service quality.
Job Info
- Job Identification 239650
- Job Category Consumer Bank
- Posting Date 05/26/2026, 12:00 AM
- Degree Level Bachelor's Degree
- Job Schedule Full time
- Job Shift Day
- Locations UNIT NO 1 & 2, KAKAD CHAMBERS,, Mumbai, Maharashtra, 400018, IN
About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.