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Customer Service Executive - support Services - customer Service
Oversee end-to-end customer service operations and improve MIS reporting and analytics
Hyderābād, Telangāna, India
Mid-Level
1 week ago
Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.
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Customer Service Manager - Support Services-Customer Service
Job Role
End to End Resolution of Requests / Complaints, escalations received from the customers, regulators and senior Management with quality communication within the defined Turn around time.
Preparing weekly, fortnight and monthly MIS
Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.
Job Requirements
Graduate
Excellent written and oral communication skills
Eye for details
Proficient in MS Office applications
Prior experience of Customer Service in Retail Assets will be an added advantage
Should be a quick thinker and be able to communicate resolution/solutions to customers effectively
Strong interpersonal Skills
Knowledge of systems like Siebel, Core
Customer Service Executive - support Services - customer Service
Hyderābād, Telangāna, India
Support
About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.