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Branch Operations Manager - branch Banking - branch Banking
Manage daily branch operations ensuring compliance and customer service excellence
Vellore, Tamil Nādu, India
Junior
3 weeks ago
Kotak
An Indian financial services conglomerate offering banking, insurance, investment, and personal finance products.
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Branch Operations Manager
Job Role:
- Responsible for management of day-to-day operations of the branch.
- Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
- Timely authorization and checking SO/SDO/RO system input for customer transaction/service request.
- Branch Lobby and customer Queue management.
- Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
- Customer complains management and ensuring resolution of all complaints within TAT.
- Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
Job Requirement:
- MBA/Graduate
- Minimum work exp. – 3 years
- Thorough overall understanding of banking
- Customer service orientation
- Ability to manage and motivate front office staff.
Branch Operations Manager - branch Banking - branch Banking
Vellore, Tamil Nādu, India
Operations
About Kotak
An Indian financial services conglomerate offering banking, insurance, investment, and personal finance products.