Associate III Technologist - support Services - applications - ctb

Team Member - BSG

Business Unit: Support Services-Applications-CTB

Location of Role: Mumbai

Role Type: Team Member

No of Direct Reportees: 0

Travel Required: Light

Job Purpose:

• Application monitoring & Support
• Understanding business requirements and delivering solutions
• Working with various stakeholders across bank
• Creating User Stories based on requirements and managing delivery
• Daily Business Ops activities and Production bugs support
• User management
• Change and release management
• Reporting and Work documentation (MIS)
• Process management

Job Responsibilities:

• Driving Automation Projects:
• To digitize of existing physical service and transactions raised across different channels
• Creating frictionless digital channel journeys for seamless customers experience
• Bring best in class digital solutions for our branch customers and employees
• Development, management, monitoring and deployment of the key projects
• Implement digital solutions that power customer experience on service requests raised across different channels.
• Drive engagement with multiple stakeholders to identify business requirements, process implementation, development and deployment
• Align internal and external stakeholders by ascertaining the requirements and look for technological capabilities for delivering the same
• Identify with respective teams the customer, process, risk and business impact due to digital transformation
• Ensure approvals on projects from stakeholders like Business Technology Group / IT, Audit, ISG, Compliance, Legal, Business and make necessary amendments if needed
• Own entire lifecycle of development and implementation
• Go Live and Deployments:
• Responsible for timely launch/deployment of projects with collaboration amongst BTG, IT, Vendors, ISG, Business etc
• Monitoring and finalization of UATs and CUG testing with respective teams
• Ensure timely and accurate product implementations and governance structures
• Handover new solutions designed to stakeholder for onward implementation by the Channel
• Ensuring the training of channel managers for successful rollout & handling customer issues raised on launch
• Support Stakeholder on all possible inputs on the roll out for smooth implementation by the team.
• Business Benefits/Cost Reduction:
• Monitor development of projects and ensure achievement of commitments on time, cost, and quality
• Tracking and monitoring of deployed projects w.r.t. adoption by users, customers and impact on costs/revenue

Educational Qualifications:

Post Graduate / MBA

Key Skills:

• Digitally savvy with focus on customer experience and financial products
• Banking process and product knowledge
• Has both strategic and analytical thinking
• Excellent inter personal, presentation and communication skills
• Ability to Innovate and implement new digital technologies

Experience Required: 5-8 years in Banking domain