Associate III Tech Ops Engineering - support Services - applications - rtb

Technology Operation – WHOLESALE Banking

You will be joining a highly seasoned team of Wholesale Banking Application Support under Run-The-Bank initiative to deliver Engineering and Technology Application Support Excellence for Kotak Banking Wholesale Banking and Trade.

Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science with 3+ years or experience and having 5+ years of experience in Production Support or a similar role within a banking or financial services institution, Managing a diverse end to end Application support.

Previous experience leading a team of Technical (L2) application support professionals

Experience debugging complex problems and view problems as an opportunity to improve

Provide attention to detail to design, problems, kpi's, demonstrate ability to stay focused during critical production events and champion resolutions.

Major incident management experience (Crisis and P1 management)

Previous experience in liaising with vendors, development, infra teams for the root cause analysis and Post incident reviews.

Good technical knowledge of PFMS /Govt Banking and/or any of the Corporate/ Wholesale banking Application and Trade Finance will be good to have

Candidate must be self-sufficient, driven, energetic with passion for technology, provide excellent customer support service, and have patience to work with users with different levels of technical knowledge

Able to operate under pressure and in time sensitive support environments.

Have a software-centric mind-set and capable of understanding the full software stack - and beyond.

Embrace automation over manual effort

Managing Montron Applications like PFMS, Nach, Xcrow, Trade Finance Application -Ti Plus etc or Corporate Application like Cash Management System (CMS)

Ensuring application support coverage 24 x 7, release management activities.

Ensuring that SLA's are met.

Incident Management - Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required

Problem management – Identify incident trends creating problem tickets to ensure root cause is identified.

Management of major incident. Reviewing and approving major incident notifications to business partners.

Dealing with escalations in a timely manner to ensure issue is resolved.

Approving, Reviewing technical knowledge base documents to be used within the team

Work with internal stakeholders to identify and implement process improvements and automation opportunities.

Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports.

Collaborate with other departments within the bank to ensure the smooth functioning of Channel operations

Work closely with other IT teams, CTB teams, BSG Teams to implement system upgrades, patches and enhancements to systems

Maintain accurate and up-to-date documentation of system processes and procedures

Identify opportunities for process improvement and automation within Channel operations

Experience in execution of DR for the entire suites of applications.

Server maintenance, monitoring, health checks, restarts, and BAU operational work

Change and release management co-ordination

Ensure compliance with regulatory requirements and internal policies and procedures

Provide engineering solutions for operations problems, develop smart detection capable of predicting system stress & auto correct through metrics analysis and remediation strategies.

Knowledge of SQL Query language very important and a Must have

Knowledge of troubleshooting & supporting applications running on Linux Windows server OS, required.

Good Knowledge of infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers)

Minimum 1+ year of experience across UNIX, Database, Cloud. Demonstrate a good understanding in their technical area

Knowledge on web services SOAP/REST and Tomcat is a plus.

Knowledge in previous application in Front End Stack such as HTML, CSS, Javascript, Angular. Backend stack such as Python, Java, C#, Application Security, MFA, Devops, API's, Cloud services is optional but beneficial to have

Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred)

Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar

Good understanding of ITIL methodology (ITIL certifications preferred) with proven operational experience in previous roles.

Flexible in working outside of core business hours at short notice.

Communication is core to the success of this role

Evangelize adoption and use of tools, processes and technologies

Lead engagements to encourage collaboration within and across teams

Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars

Create internal training programs for new staff and upskilling of existing team

Demonstrate humility, trust and transparency in the way we interact with individuals