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Assistant Branch Manager - inbound - branch Banking - service

Oversee daily branch operations and lead team to ensure compliant, efficient customer service.
Bhopāl, Madhya Pradesh, India
Mid-Level
2 days ago
Kotak

Kotak

Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.
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Assistant Branch Manager-Inbound

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

  1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
  2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
  3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
  4. Manage branch lobby and customer queues to enhance service delivery.
  5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
  6. Address and resolve customer complaints within defined turnaround times (TAT).
  7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job Info

  • Job Identification 240218
  • Job Category Consumer Bank
  • Apply Before 06/18/2026, 06:32 AM
  • Degree Level Bachelor's Degree
  • Job Schedule Full time
  • Locations Ground Floor, DK-4, Annexie 07, Danish Kunj, Village Banjari Kular Bhopal- 462042 MP, Bhopal, Madhya Pradesh, 462042, IN
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Assistant Branch Manager - inbound - branch Banking - service
Bhopāl, Madhya Pradesh, India
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About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.