Assistant Branch Manager - inbound - branch Banking - service

Assistant Branch Manager-Inbound

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning

Ensure strict adherence to bank policies, audit standards, and regulatory requirements

Authorize and verify system inputs for customer transactions and service requests done by subordinates

Manage branch lobby and customer queues to enhance service delivery

Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits

Address and resolve customer complaints within defined turnaround times (TAT)

Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

Proactive, detail-oriented, compliance management, regulatory compliance, audit requirements management, customer service management, operational efficiency, leadership, banking operations knowledge, customer experience delivery, organizational skills, problem-solving, decision-making, risk management, financial acumen, communication skills, interpersonal skills, team management, process improvement, staff management, training and development, resource allocation, strategic planning, reporting and analysis