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Assistant Branch Manager - inbound - branch Banking - service
Oversee daily branch operations and ensure regulatory compliance
Morbi, Gujarāt, India
Mid-Level
11 hours agoBe an early applicant
Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.
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Assistant Branch Manager-Inbound
We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.
Responsibilities
- Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
- Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
- Authorize and verify system inputs for customer transactions and service requests done by subordinates.
- Manage branch lobby and customer queues to enhance service delivery.
- Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
- Address and resolve customer complaints within defined turnaround times (TAT).
- Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.
Job Info
- Job Identification 235926
- Job Category Consumer Bank
- Degree Level Bachelor's Degree
- Job Schedule Full time
- Job Shift Day
- Locations Shreeji Complex, Morbi, Gujarat, 363641, IN
Assistant Branch Manager - inbound - branch Banking - service
Morbi, Gujarāt, India
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About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.