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Assistant Branch Manager - inbound - branch Banking - service
Lead branch operations and customer service to ensure compliant, efficient daily banking
Gwalior, Madhya Pradesh, India
Mid-Level
18 hours agoBe an early applicant
Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.
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Assistant Branch Manager-Inbound
We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.
Responsibilities
- Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
- Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
- Authorize and verify system inputs for customer transactions and service requests done by subordinates.
- Manage branch lobby and customer queues to enhance service delivery.
- Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
- Address and resolve customer complaints within defined turnaround times (TAT).
- Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.
Job Identification 235379
Job Category KMBL
Degree Level Bachelor's Degree
Job Schedule Full time
Job Shift Day
Locations Aarav Plaza, Plot No. 2897, Thandi Sadak,, Gwalior, Madhya Pradesh, 474006, IN
Assistant Branch Manager - inbound - branch Banking - service
Gwalior, Madhya Pradesh, India
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About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.