Field Service Advisor (1708) - Remote Eligible

Field Service Advisor

Are you an experienced Field Service Advisor looking to advance your career? Kooner Fleet Management Solutions wants you to join our growing team! The Field Service Advisor is the primary point of customer contact between our mobile technicians, fleet operations, and leadership. This role ensures that vehicle concerns are documented clearly, work orders are properly assigned, and service flow remains efficient. A successful Field Service Advisor at Kooner FMS combines strong communication skills with organizational discipline and technical awareness, ensuring our mobile repair program delivers consistency, speed, and quality across the fleet.

If you are someone who thrives in a fast-paced environment and is passionate about contributing to the success of a team-oriented organization, Kooner Fleet Management Solutions may be the perfect place for your talents to flourish.

With over 8 years of experience in the industry, Kooner Fleet Management Solutions is recognized as one of the leading providers of fleet maintenance and emergency repair services in the United States. Our commitment to providing efficient and reliable fleet maintenance and repair services ensures that our clients' trucks and trailers remain in top condition, allowing them to operate safely and meet high standards. As a family-owned business, we take pride in our work, our partnerships, and our dedicated team members.

Schedule: Monday-Friday, 6:00AM-3:00PM EST or Tuesday-Saturday, 3:00PM-12:00PM EST (Must be able to work Eastern Standard Time Hours)

Excellent Benefits:

• Remote Opportunity
• Competitive Compensation: $60-70K Salary
• Medical, Dental, Vision
• 401K Match
• Life Insurance
• Opportunities for career growth and advancement

What the Field Service Advisor role looks like:

• Serve as the primary liaison between mobile technicians, fleet management, and internal leadership.
• Translate DSP, or operator reported vehicle issues into clear, actionable work orders for technicians.
• Manage service scheduling, repair order tracking, communications, and work order documentation to minimize downtime for Last Mile vehicles.
• Provide regular status updates to external and internal stakeholders and communicate estimated completion timelines clearly.
• Verify parts availability with the technicians and support field technicians with transcribing accurate job information to work orders.
• Ensure compliance with Kooner FMS policies, SOPs, and Company Equipment Acknowledgement procedures.
• Capture and maintain accurate service records, customer approvals, and warranty documentation.
• Support continuous improvement by identifying bottlenecks, recommending SOP refinements, and reporting recurring service trends.
• Uphold Kooner FMS' standards of white-glove professionalism, safety, and accountability in all interactions.
• Work with dispatchers to schedule work orders based on priority level and according to shop load values
• Perform other duties as assigned.

What our ideal candidate looks like:

• 3+ years of experience as a Service Advisor, Service Writer, or similar role in fleet, automotive, or heavy-duty truck service.
• Strong organizational and time-management skills; ability to manage multiple repair orders and shifting priorities in a fast-paced environment.
• Strong commitment to outstanding service for both internal teams and external clients.
• Excellent written and verbal communication skills with the ability to explain technical issues clearly.
• Proficiency with service management platforms, documentation tools, and MS Office/Google Workspace.
• High school diploma or GED required; additional technical or business training a plus.
• Must hold a valid driver's license with a clean record.
• Ability to work flexible schedules, including occasional weekends or evenings, to support operational demand.
• Experience with commercial fleets, delivery vehicles, or mobile repair operations strongly preferred.

Work Environment:

• Standard office setting.
• Must be able to lift up to 10 lbs.
• Must be able to sit for up to 4 hours at a time.

Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive.

Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.