Technical Helpdesk Engineer (lifts)

Technical Helpdesk Engineer

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle.

We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. This role is going to cover Dublin and surroundings.

Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organization. Technical Helpdesk Engineer is typically involved in call out resolution and in complex technical issues resolution, when a Service engineer does not succeed in solving technical problems.

Key accountabilities at the role include:

• Provide remote and on site technical support for Service engineers
• Help in spare part identification
• Support in proximity stock definition for new lifts in service
• Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
• Create and process cases in Technical helpdesk tool, prepare quality reports after remote support and/or site visits
• Propose sales solutions to improve equipment reliability, comfort and safety, help sales in assessing the maintainability of equipment before tendering for maintenance contract
• Train local technicians during site visits and/or deliver scheduled training sessions

To qualify for this vacancy we would expect you to have:

• Full electrical qualification
• Experience of work with KONE and non-KONE equipment
• Good technical understanding of products and service solutions
• Connect Union card
• Excellent health and safety knowledge
• Good team player
• Strong customer skills
• Good written and spoken English

We offer a range of fantastic benefits to our Engineers including:

• Excellent salary depending on skills, experience and qualification
• Company Pension Scheme
• Use of a KONE van
• Strong and clear progression programs, so that you can reach your full potential
• Trainings - KONE have a learning tool that allows you to apply for various courses that can increase your knowledge and progression potential

This role is not eligible for visa sponsorship.