Technical Field Support Manager

Technical Field Support Manager

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions.

We're looking for a Technical Field Support Manager to join our Operations Team based in Brisbane, QLD.

What will you be doing?

• Co-ordinate field support team, ensuring a quick response and corrective action time for technical inquiries and training requests
• Set and monitor appropriate team KPIs
• Provide remote and onsite technical support during the installation, commissioning and maintenance phases of KONE products
• Resolve technical issues identified by manufacturing, installation and maintenance teams
• Ensure products are installed in compliance with KONE's safety, process and quality requirements
• Train local employees during site visits and/or deliver scheduled training sessions
• Create quality reports after site visits and list issues which require corrective action

What are we looking for?

• Bachelor's degree in engineering or another relevant field
• 5+ years' leadership experience
• 5+ years' experience in a Technical Support role
• Elevator industry experience essential

What do we offer?

• Enjoy career progression opportunities within a global organization
• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
• Grow with comprehensive learning and development programs covering a wide range of professional skills

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.