Technical Field Support Engineer

Technical Field Support Engineer

Founded in 1910, KONE is a global leader that provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient, and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as our Technical Field Support Engineer for KONE Mexico based in Monterrey?

If you respond with a surrounding YES, this job opportunity is for you.

As a Technical Field Support Engineer, you will play a vital role in strengthening the technical capabilities of our Front Line and Supply Operations teams across KONE. You will provide both remote and on-site technical support, addressing installation challenges as well as digital, APF, software, and BIM-related issues. Ensuring ride comfort is also part of your role, where you will work closely with stakeholders to meet customer specifications and technical requirements.

In addition, you will contribute to product development and innovation, particularly in global field support roles. You will also support the development of new installation methods and troubleshooting tools to enhance efficiency and effectiveness in the field. You will also participate in closing reviews to capture lessons learned, whether product-related or related to skill development needs. In terms of safety, you will act as a role model by ensuring compliance with KONE's global safety requirements, customer and partner protocols, and by reporting or addressing any hazards observed on-site.

On a daily basis, you will contribute to workload allocation, monitor KPI and SLA adherence, and review priorities to ensure business objectives are consistently met.

What do you need to be successful?

• Bachelor's degree in Electronics, Robotics, Mechatronics, IT, Telecommunications
• 5+ years of relevant technical expertise as a Maintenance Troubleshooter, Field Support Engineer or related.
• Advanced knowledge of wired and wireless networks
• Advanced knowledge of Windows and Linux operating systems
• Intermediate English
• Availability to travel and drive standard car

This role is essential for driving technical excellence, safety, and continuous improvement at KONE. By combining strong technical expertise with training, quality assurance, and leadership, you will help build a highly skilled, safety-conscious workforce capable of delivering exceptional results for our customers.

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation. We value your authentic self. Diversity, equity, and inclusion is embedded in our strategy and values. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation. We care about the communities where we live and work. Just some of our many benefits include: competitive salary, opportunities to learn and grow, comprehensive health and wellness plans for the entire family, and more benefits than required by law. Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.