Technical Field Support Engineer

Technical Field Support Engineer – KONE (Johannesburg)

KONE, as a Top Employer, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency.

KONE, a global leader in the elevator and escalator industry, is seeking a skilled Technical Field Support Engineer to join our team in Johannesburg. In this role, you will play a critical part in ensuring the seamless installation and commissioning of KONE products, delivering exceptional technical support to our manufacturing and installation teams while upholding our safety, quality, and customer satisfaction standards.

Key responsibilities include:

• Providing remote and on-site technical support to resolve installation and commissioning issues for KONE products.
• Addressing technical challenges related to digital tools, APF, software, and BIM to ensure smooth project execution.
• Ensuring installations meet KONE's stringent quality standards and customer specifications, delivering a superior ride comfort experience.
• Conducting post-site visit quality reports, identifying issues requiring corrective actions.
• Documenting helpdesk issues and initiating corrective measures in line with KONE processes.
• Participating in closing reviews to capture learnings and improve product and skill development.
• Adhering to KONE's safety requirements and ensuring compliance with global processes and customer/partner safety protocols.
• Proactively reporting safety concerns and halting operations if safety violations or hazards are detected.
• Training local trainers and employees during site visits or scheduled training sessions.
• Collaborating with global and local training centers to deliver technical expertise and enhance workforce capabilities.
• Managing team performance, setting targets, conducting Performance Development Plans (PDPs) and Individual Development Plans (IDPs) in collaboration with the Technical Field Support Manager.
• Identifying skill gaps, driving competence development, and fostering a collaborative team environment.
• Allocating tasks, monitoring key performance indicators, and ensuring team priorities align with business objectives.

Experience requirements include:

• Technical qualification or diploma in Electrical or Mechanical Engineering.
• Elevator & escalator (E&E) expertise is a must.
• Minimum 5 years of experience in technical support or troubleshooting within the elevator, escalator, or related industry.
• Minimum 5 years of supervisory experience, with proven ability to lead and motivate teams.
• Holistic knowledge of products and corrective action processes.
• Strong technical understanding of product and service solutions, including digital tools and software, to meet customer expectations.
• Knowledge of applicable norms and requirements for each project.
• Commitment to safety and ability to select environmentally sustainable solutions when possible.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.