Technical Field Support Engineer - OP

Technical Field Support Engineer

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.

Are you ready to make your next career move to join our team as our Technical Field Support Engineer for KONE Mexico based in Monterrey?

As a Technical Field Support Engineer, you will play a vital role in supporting our Front Lines and Supply Operations teams by providing expert technical assistance—both remotely and on-site. You'll ensure smooth installation and optimal performance of our solutions, including support on digital tools, APF, software, and BIM-related topics.

In this role, you will provide specialized technical support to guarantee that all installations meet customer specifications and ride comfort expectations. You will also contribute to product development initiatives by participating in audits, piloting new products and solutions, and implementing improvements that enhance quality and efficiency across our operations.

You will collaborate closely with global teams to support the development of installation methods and troubleshooting tools, ensuring that our processes and practices remain effective and up to date.

Training will also be a key part of your work—you'll coach and mentor local trainers and employees during site visits, as well as deliver scheduled technical training sessions. By partnering with both global and local training centers, you'll help strengthen the technical competence and performance of our teams.

Quality and safety are at the heart of this position. You'll prepare quality reports after each site visit, identify issues requiring corrective actions, and follow up through the established KONE processes. You will actively participate in closing reviews to capture lessons learned and ensure continuous improvement.

Additionally, you will strictly adhere to all KONE and customer safety guidelines, report safety concerns, and take immediate action. Together with the Technical Field Support Manager, you will plan daily work allocation, monitor performance against KPIs and SLAs, and drive continuous improvement initiatives to ensure operational excellence.

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation. We value your authentic self, collaborative, creative and supportive work environment, and passion about safety, quality, and innovation. We care about the communities where we live and work. Just some of our many benefits include: competitive salary, opportunities to learn and grow, comprehensive health and wellness plans for the entire family, and more benefits than required by law.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!