Service Supervisor

Service Supervisor

The purpose of the Service Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Supervisor establishes and maintains good relationships with his/her customers through regular interaction with them. He/she also coaches, leads and motivates the Maintenance Technicians to continuously improve field performance through LEAN actions and ways of working. He/she manages the maintenance operations and variable costs according to the targets. With the help of dedicated repair tendering resources in Customer Service and Administration team Service Supervisors ensure that repair and callout sales targets are achieved.

In summary, the Service Supervisor is accountable for all the customer, safety, operational and financial KPIs linked to the role and to ensure that the monthly, quarterly and yearly targets are achieved or exceeded.

Responsibilities and Key Activities:

• Customer Service
• Safety and Quality
• People Management / Leadership
• Repair Sales
• Delivery
• Maintenance Operations

Requirements:

• Safety knowledge
• People leadership skills
• Coaching skills
• Driving the change
• Service Mindset skills
• Experience or potential to learn local business practices (employment regulations, unions environment, etc.)
• Management skills (basic understanding of P&L / basic of quality management, etc.)
• Quality management
• Commercial awareness & Relationship building
• Basic of relevant equipment types & tech platforms
• Clarity & coherence in communications
• Ability to explain abstract information (vision, direction, challenges, customer perspective)
• Employment law in relevant country/area
• Local regulations and agreements
• LEAN fundamentals

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.