Senior Account Manager

Senior Account Manager

At KONE, we bring buildings to life. Look around and you'll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

About the Role

We are seeking an experienced Senior Account Manager with the service team for a 12 month fixed parental leave contract, to take ownership of a portfolio of key service customers. This role is responsible for managing long-term customer relationships, maximising service revenue, and identifying opportunities to grow KONE's share of the customer lifecycle.

You will be measured on customer loyalty, retention, service growth and profitability while ensuring seamless collaboration across sales and operations teams.

Key Responsibilities

• Build and maintain strong, long-term relationships with strategically important customers within your territory.
• Own and manage the service contract portfolio, including renewals, variations, and value-adding solutions
• Monitor account performance, customer satisfaction (NPS), sales funnel activity and report insights to management
• Identify, develop and close opportunities to grow service revenue, modernisation and lifecycle solutions.
• Negotiate commercial agreements
• Actively manage customer issues, complaints and risks

About You

• Proven experience in Account Management, Sales or Business Development, ideally within services, building products, construction or technical industries.
• Lift industry experience is desirable but not essential
• Strong customer-centric mindset and deliver value-based solutions.
• Confident managing complex, multi-stakeholder accounts and long-term contracts
• Commercially astute with sound understanding of profitability, forecasting and sales funnel management
• Excellent communication, presentation and negotiation skills.

Why Join Us?

• Work with a loyal, established customer base across the full lifecycle of vertical transport.
• Opportunity to make a real impact through long-term relationships, not transactional sales.
• Competitive salary package with performance incentives.
• Enjoy career progression opportunities within a global organisation
• Novated leasing, ability to purchase leave, extra super, annual bonus and a car space
• Grow with comprehensive learning and development programs covering a wide range of professional skills

Ready to take the next step? Joining KONE means becoming part of a diverse and inclusive team that values growth, sustainability, and making cities better places to live.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.