Lead Developer – Servicenow CMDB

Job Title

Lead the implementation of CSDM-aligned CMDB architecture across Foundational, Design, Manage Technical Services, and Sell/Consume domains

Lead ServiceNow Discovery, Service Mapping, and IRE strategy

Ensure accurate modeling of Business Applications, Services, Service Offerings, and Infrastructure CIs

Oversee integrations with cloud platforms, monitoring tools, asset systems, and third-party applications

Guide troubleshooting of complex Discovery, IRE, and data reconciliation issues

Lead hands-on development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer

Review designs and code to ensure performance, scalability, and upgrade-safe development

Define best practices for custom CMDB tables, attributes, and configurations

Mentor and guide junior developers and CMDB administrators

Enable impact analysis, change risk assessment, and root cause analysis

Partner with ITOM teams to ensure end-to-end service visibility and dependency mapping

Lead discussions with architects, process owners, and business stakeholders

Provide CSDM training, documentation, and governance guidance

Support audits, compliance, and enterprise governance requirements

Define and govern CI classes, relationships, attributes, including OT/IoT CI modeling

Own and continuously improve CMDB Health KPIs (Completeness, Correctness, Compliance)

Manage CMDB Workspace developments, normalization, and deduplication initiatives

Manage the DCM (Data Content Manager) application to improve the data quality of CMDB.

Required Skills & Experience

A minimum of 5+ years of ServiceNow Development experience in ServiceNow Modules (ServiceNow ITSM, HAM, SAM, Discovery, CMDB/CSDM, Service Mapping)

Must have active CIS-Data Foundations, CIS-Discovery, CIS-Service Mapping ServiceNow certifications. Addition certifications like CIS-EM, CIS-HAM, CIS-SAM certification are an added advantage.

Solid understanding of IT infrastructure including servers, networks, databases, applications, and CSDM-aligned architecture

Hands-on experience with Discovery, Service Mapping, Identification and Reconciliation Engine (IRE), and CMDB Health

Experience with ServiceNow integrations using REST, SOAP, Web Services, and MID Server

Experience working with Import Sets, Transform Maps, middleware, and discovery technologies, and data formats such as JSON and XML

Experience in design and development across the full SDLC, including Domain Separation, and configuring workflows, forms, scripts, and underlying logic using scrum and agile methodologies.

Strong troubleshooting and root-cause analysis skills

Strong knowledge of ITIL processes with ITIL v4 best practices

Exceptional Interpersonal Skills & Ability to work independently and with a team

Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork.