Customer Relationship Management

Proactively develops and creates customer relationships in his/her area of responsibility

Is accountable for developing KONE position in his/her customer base or market area

Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)

Ensures customer satisfaction and solves complaints with the rest of KONE team

Documents the customer and contact information, maintains customer data

Sell

Proactively generates opportunities from outside current customer base,

Handles RFQs

Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets

Is accountable for finding customer needs and that KONE's solution matches with the needs

Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority

Validates that the contents of the contract are in line with the negotiation process outcome

Maintains full information of opportunities, tasks and visits (sales funnel management)

Responsible for timely and accurate reporting in CRM

Responsible for gathering relevant information about market and competitors from the field

Supports the finance function in money collection

Drives execution of her/his individual sales plan

Sales and/or customer service experience

Experience from/familiar with solution selling methodology

Experience from/familiar with (selling) complex technology solutions

Experience from / familiar with KONE customers' industries is a plus

Basic English skills

Basic digital skills and mindset

Bachelor or Master's degree in economics, engineering or other relevant field