Engineer / Senior Engineer - Service Sales

Engineer / Senior Engineer - Service Sales

Service Sales Engineer builds relationships and manages the account of existing core 1-3 customers through meetings and by retaining existing and building new business with them. He/she also manages and grows portfolio by selling maintenance contracts and related digital services. Additionally, he / she generates modernization leads.

Candidate from Engineering / M.B.A., background

Minimum 3 to 6 years of Service Sales experience (preferably from Elevator industry)

Good understanding of market trends in sales & marketing

Target oriented and Self Driven sales professional Strong communication and

Excellent Communication skills, Interpersonal skills and Presentation Skills

Customer Relationship Management

• Proactively develops and creates customer relationships in his/her area of responsibility

• Is accountable for developing KONE position in his/her customer base or market area

• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)

• Ensures customer satisfaction and solving complaints with the rest of the KONE team

• Documents the customer and contact information, maintains customer data

Sales

• Proactively generates opportunities from existing customer base

• Collaborates with maintenance team for leads (maintenance technicians)

• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets

• Is accountable for finding customer needs and that KONE's solution matches with the needs

• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority

• Validates that the contents of the contract are in line with the negotiation process outcome

• Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date

• Responsible for timely and accurate reporting in CRM

• Responsible for gathering relevant information about market and competitors from the field

• Supports the finance function in money collection.

• Is responsible for the account over the entire sell process and customer relationship

• Drives execution of her/his individual sales plan

What do we offer?

• Career progression and opportunities within a global organization

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work

• Comprehensive learning and development programs covering a wide range of professional skills

• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.