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Customer Service Agent - Greek - speaking
Coordinate emergency dispatch and deliver multilingual customer support to resolve elevator service issues
Entry Level
yesterday
Kone
Provides elevators, escalators, and automatic building doors, plus maintenance and modernization services for safe, efficient people flow in buildings.
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Greek-speaking Customer Service Agent
KONE is looking for a Greek-speaking Customer Service Agent to join our Customer Care team in Bucharest. If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.
Your Role at KONE
Emergency support (Callout):
- Handle urgent calls and dispatch technicians with all necessary details
- Communicate clearly and empathetically with passengers stuck in elevators
- Provide guidance and reassurance in emergency situations
Customer requests (Inbound):
- Respond to customer calls and messages within SLA
- Resolve inquiries, log complaints, and update customer information
- Escalate complex cases to the appropriate KONE teams
Customer follow-up (Outbound):
- Conduct post-service surveys and welcome calls
- Contact customers periodically to support KONE campaigns
- Maintain data accuracy while handling requests efficiently
What We're Looking For
- Strong communication skills, empathy, and attention to detail
- Experience in customer service or call center roles
- PC literacy and ability to work with multiple systems
- Language skills:
- Greek – advanced (mandatory)
- Romanian – advanced (mandatory)
- English – basic
- Calm, solution-oriented, and professional under pressure
What KONE Offers
- Competitive salary with performance bonus
- Meal vouchers – 30 RON/day
- 13th salary
- Medical and life insurance
- Opportunities to grow within a global, supportive, and collaborative company
How to Apply
Click Apply now to submit your CV, or contact us for a confidential discussion about your career opportunities at KONE: katalin.nagy@kone.com
About Kone
Provides elevators, escalators, and automatic building doors, plus maintenance and modernization services for safe, efficient people flow in buildings.