Customer Service Administrator

Customer Service Administrator

We have an exciting job opportunity for a Customer Service Administrator to join the KONE team to work closely with Customers, Area Service Managers and other Administrators.

Working hours – Monday to Friday 08:30-17:00 (office based)

Key Responsibilities

• Ensuring accurate data is captured within Salesforce, Maximo, SharePoint and The Repairs tracker.

Tracking and Scheduling

• Update Repairs Master Tracker (Works, costs, pre-site & delivery status).
• Update Ordering Parts Tracker.

Repairs Works Identification

• Collaborate with the Repairs Managers to identify repair works from the defect's tracker. (Insurance Tracker).
• Review/Manage the Repairs Inbox and assign work in collaboration with the Repairs Managers.

Quotations

• Ensure KONE quotations are uploaded to Maximo and Salesforce.
• Attach accurate Subcontractor Quotations to Salesforce and SharePoint.
• Collaborate with Subcontractors in obtaining defect quotations.

Communications

• Update Maximo ensuring accurate data and detail are included.
• Create Salesforce opportunities.
• Manage detail and status of Salesforce Opportunities.
• Liaise with the Customer to request schedule date changes in Maximo.
• Liaise with Customer to ensure Maximo is set to the correct status.

Closures

• Close completed Maximo Work Orders, including data cleansing.
• Close completed Salesforce Opportunities, including data cleansing.
• Ensure Insurance Tracker is up to date and work order closed.
• Close work on Repairs Master Tracker.
• File completion sheet on SharePoint.
• Update and manage internal tracker.

Ordering

• Create 32 & Y04 service orders.
• Consume parts from stock for repairs works.
• Goods receipt parts.

Other

• Holiday cover for admin duties (holiday & sickness)
• Update/Manage Subcontractor Training Matrix.
• Support the administration of the Airside pass process.
• Ad hoc administration duties.

Key Experiences & Skills

• Administrative background.
• Highly organized, detail-oriented & ability to multi-task at ease.
• Possess good customer service skills.
• User knowledge of Salesforce, Maximo is desirable.
• Enjoys working in a collaborative working environment.
• Good communication skills in English (written and spoken).

Full training will be provided.

What KONE can offer:

We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, GymFlexi Membership, Dental Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, 24/7 GP Support & Wellbeing Access.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.