Associate General Manager, Service & Solutions

Associate General Manager - Service & Solutions

The Associate General Manager - Service & Solutions has joint accountability and responsibility with the General Manager – Service & Solutions for the development and implementation of the sub-branch service business including sales and operations, and modernization sales within a designated geography, driving an outside-in customer service mindset to achieve customer satisfaction and loyalty.

Key actions for this role include:

• Ensures the profitable growth of the business through increasing market share, driving orders and LIS development, driving service operations excellence, ensuring a safe and efficient operation, and the development, retaining and developing existing accounts.
• Develops talent, builds employee engagement, and reinforces and coaches KONE's solution selling methodology.
• Ensures management/financial control plans and actions are in place, in partnership with the GM, to secure successful execution of performance including budgeting and forecasting.

This role will be a player/coach position. The individual in this role will, in addition to the above responsibility, will either be assigned a sales budget or direct leadership of a team of technicians and will be also held to the measures of success for those assignment. This role will also have Modernization Sales and Project Management responsibilities.

Requirements

Education: Progressive and successful supervision and/or management experience (including managing people, budgets, planning, etc.) and experience in a consultative selling environment. Bachelor's degree required or equivalent 4 years of work experience.

Specific Skills & Knowledge

Knowledge:

• Comprehensive understanding of KONE's processes, procedures, policies contracts and solution offerings.
• Familiarity of competing solution offerings and practices.
• Understanding of consultative selling principles.
• Understanding of field operations best practices.
• General accounting and financial management principles.
• Laws and regulations regarding safety and environmental governmental regulations.
• Sound understanding of IUEC agreement and labor relations.

Skills:

• Demonstrated ability at leading and sponsoring change.
• Ability to conduct financial analysis for the purpose of making sound business decisions.
• Ability to motivate people to attain their maximum potential.
• Ability to develop and foster teamwork.
• Effective oral, written and presentation skills.
• Strong persuasive skills.
• Demonstrated coaching skills in a consultative selling methodology.
• Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Able to manage multiple concurrent tasks through effective organization and time management.