Account Manager - Service & Modernization

Account Manager – Service & Modernization

At KONE, we are committed to the success of our clients and employees, working together to build smart and sustainable cities. Every week, KONE transports the equivalent of the world's population – safely, comfortably, and reliably. Our mission: to improve the flow of urban life through innovation, technology, and excellent service.

KONE Belgium is looking for a dynamic Account Manager to manage and develop the accounts of our Service & Modernization business. The offices will be based in Diegem and the clients will be mainly located in the southern area of Brussels. Your role will be essential to:

• Maintain the loyalty of clients under your responsibility.
• Maximize revenues through upselling and cross-selling actions.
• Identify and conquer new opportunities (hunting) to expand our portfolio.
• Strengthen KONE's position as a market leader.

Your responsibilities will include:

• Managing the existing client portfolio and ensuring regular follow-up.
• Providing complementary solutions (cross-selling) and upgrades (upselling) tailored to client needs.
• Prospecting actively to develop new accounts and generate leads (hunting).
• Acting proactively on the existing portfolio to seize commercial opportunities.
• Negotiating and concluding maintenance and modernization contracts.
• Collaborating with internal teams to ensure customer satisfaction.
• Monitoring performance indicators and achieving set objectives.

The profile we are looking for includes:

• Service-oriented mindset: creating trust, value, and customer loyalty.
• Strong commercial skills: result-oriented, ability to influence and negotiate.
• Appetite for networking and knowledge of the sector.
• Interest in digital solutions and smart buildings.
• Languages: fluent French and English (Dutch is a plus).

What we offer:

• An open culture that promotes development and internal mobility.
• An attractive package: competitive salary + extra-legal benefits (company car, meal vouchers, net allowance, phone, etc.).
• The opportunity to work for a global leader in an innovative environment.

Ready to make an impact with KONE? Join us and help shape the future of urban mobility!