IT Service Desk Engineer

Group IT Service Desk Engineer

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

For our location in Pune, India we are looking for an experienced personality as a Group IT Service Desk Engineer.

Your remit:

• Telephone and written processing of requests in our incident management system (helpdesk and 1st level) and if required shadowing level 2 support.
• Coordination and support of cross-departmental support cases and service orders
• Ensuring communication with customers regarding faults and operational reports
• Close cooperation with our global IT at over 50 locations
• Ensuring smooth software deployment and patch management.
• Assuming responsibility within a support organization for end-user computing and specialist applications
• Workplace management including software distribution based on Microsoft Intune.
• Implementation of common service management practices and processes
• Updating instructions and checklists
• Ensuring service quality, including reporting on the services provided

Your profile:

• Bachelor's/Master's Degree in any field
• Years of Experience- 4 to 6 years
• Professional experience in an IT service desk or other service-oriented IT departments
• Sound knowledge of MS Windows (including version 10 and 11) and M365
• Independent working style as well as a structured and solution-oriented approach with a strong service orientation
• Enjoy dealing with internal and external stakeholders
• Willingness to take on professional responsibility
• Quick comprehension and open-mindedness towards innovations
• High level of communication and social skills and ability to work under pressure
• English spoken and written. Good to have- German

We offer a dynamic, flexible person with varied activities, personal responsibility, a contemporary job, and advanced employment conditions with good social benefits in an exciting technical environment.