Field Service Engineer

Field Service Engineer

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Celebrating 50 Years of Connections!

Connections are not only important in wire processing but are also one of our recipes for success. Namely when it comes to long-standing connections with employees, customers, and partners. We want to celebrate these this year - our 50th anniversary. Celebrate with us!

Pay Range and Compensation Package

Compensation: $25-40/hour, based on industry experience, plus bonus opportunity.

Benefits

Our positions come with a benefits package that includes:

Blue Cross Blue Shield PPO medical, dental & vision.

Our total compensation package includes:

401k plan with a 4% company match when you contribute 5%.

Annual performance-based bonuses.

Annual performance-based merit increases.

Competitive base, bonus opportunity.

11 paid holidays.

3 weeks' paid time off (PTO) years 1 to 3.

4 weeks' PTO years 3 and 4.

5 weeks' PTO 5 + years.

Company paid Life, AD&D, STD and LTD.

Travel points for airlines, hotels, and expenses are retained by the employee for personal use. Join us in fostering an empowering culture that celebrates and recognizes the employees!

Responsibilities

• Provide accurate and timely phone support.
• Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
• Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.
• Maintain customer and unit history on CRM database.
• Input of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise.
• Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites.
• Communicate and coordinate with other departments or personnel when the use of their equipment is needed.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
• Perform at a high level on the Komax objectives program.
• Adhere to company policies and procedures as stated in the quality system documentation manual, the safety manual, and the employee handbook.
• Relocation is not provided.

Qualifications

• Certificate in electronics or related experience
• Minimum of 3 years' experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipment

Required Skills

• Bilingual (Spanish), preferred
• MS-Office
• General personal computer knowledge, ERP experience
• Must be able to read and comprehend electrical schematics and drawings
• Good oral and written communication skills
• Strong mechanical aptitude
• Applicants must be legally authorized to work in the United States
• Demonstrate high level of attention to detail when inspecting, trouble shooting and repairing units to ensure the work is accurate and complete
• Good manual dexterity
• Valid driver's license with a good driving record
• Ability to lift up to 50 pounds
• Prolonged standing, sitting, stooping, bending
• Frequent travel - 50 - 75% (Most travel consists of overnight stays)
• Valid Passport

Preferred Skills

Customer service experience preferred

Equal Opportunity Statement

Komax Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Do you have any questions? For further details, please contact: Karen Plendl, Head of HR, via email: karen.plendl@komaxgroup.com