Solutions Engineer - Remote Eligible

Solutions Engineer

Masen, a Koch owned and operated industrial IoT services startup, is seeking a Solutions Engineer to join our growing team. The Solutions Engineer will be responsible for partnering with clients and ensuring that they get the full value from Masen services and products. In this role, you will engage with clients to fully understand their data challenges, work with the Masen team to design and curate solutions to solve client problems and will provide the clients with ongoing support after project installs.

The location is open to remote candidates in any U.S. location. This position requires travel of approximately 30%-40% to industrial sites and partner / vendor locations across the U.S. For this role, we anticipate paying $110,000 - $125,000 per year.

Masen, a Koch owned and operated IoT services startup, helps industrial operators implement and manage automated data collection infrastructure so they can focus on higher value-added tasks. Masen utilizes connected devices (IOT), various communication protocols, support and maintenance services to generate insights from the most challenging industrial monitoring use-cases. This enables our customers to create competitive advantage and maximize operational efficiency through data driven decisions.

As part of a new, fast growing, and rapidly evolving company, you will have the unique opportunity to help shape and define Masen from the ground up. And, unlike most startups, Masen has access to some of the best talent and customer insights being embedded in Koch Industries, one of the most stable and respected privately owned companies in the world.

Responsibilities include:

• Support on-site pre-sales assessments
• Build and maintain relationships with clients and provide regular communications and updates.
• Assess client needs and provide recommendations and options to utilize technology solutions to solve client problems
• Solicit client feedback and identify areas of improvement
• Help clients fully integrate Masen products and services into their operations
• Provide direction and guidance to the Masen Team based on client feedback so that products and services are developed and delivered with a great experience and results in the desired outcome
• Provide clients with training and onboarding services
• Ensure excellent service/support is provided and that issues are quickly resolved
• Identify and develop key metrics for internal reporting and continuous improvement of Masen's services and products

Qualifications include:

• Must have strong client focus mindset and have excellent communication (verbal and written) skills
• Experience working with clients or direct working experience in the industrial/manufacturing sector
• Knowledge of industrial/manufacturing processes and data systems
• Must be willing and able to travel to industrial sites across the U.S.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

Preferred qualifications include:

• Prior IOT solutions engineering experience in the industrial sector.
• Prior sales support experience
• Experience implementing industrial data systems or monitoring devices
• Experience working with industrial environmental processes and data systems
• Prior experience with monitoring system deployments and providing post-deployment support

Koch Inc. creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs 120,000+ employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.