Service Center Specialist

Service Center Specialist

What You Will Do

1. Quickly learn brand new technology and be able to provide HR inquiry, transactional support and first level of IT technical support and customer service to all Koch companies
2. Facilitate learning and change management processes by guiding our consumers through these new tools and technologies
3. Provide exceptional consumer experience while resolving customer questions and troubleshooting issues
4. Responsible for incoming cases and calls using state-of-art telephony technology and HR/IT Case & Knowledge Management tools, which include chat functionality
5. Collaborate with other KGS business units & third-party providers (vendors) to research and solve more complex or technical cases
6. Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles
7. Comply 100% with all laws and regulations

Qualifications

1. College degree or above with at least 1 year's of working experience
2. Fluent spoken Japanese and basic written Japanese skills
3. Experience using MS Office (Outlook, Word, Excel)
4. Comfortable communicating with all levels of an organization
5. Experience researching, troubleshooting and resolving consumer inquiries
6. Strong collaboration skills and team player with a high sense of accountability

• Experience working in a Call Center/Service Center is preferred
• Basic command of written and spoken English preferred
• Familiarity with automation tools such as Power Apps, Power Automate, Python, etc.
• Experience working with an HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc.)

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.